Communications skills are core to any healthcare professional’s concept of good practice. This module will enhance and deepen the clinical understanding of how to communicate with colleagues and patients, and takes a contextual view of communication across a range of complex environments.

Module 3 aims:

To enhance understanding of what constitutes excellent communication skills in a variety of settings.

Learning outcomes:

At the end of the module the learner will be expected to be able to:

  • Demonstrate enhanced skills of communication in complex settings.

  • Develop and apply skills of emotional intelligence in a range of scenarios.

  • Understand the integrated care environment and how to influence across traditional organisational boundaries.

This module will be delivered in the classroom, using active participation, role-play, simulation and patient participation. Additional content will be available electronically via Moodle.