Assertiveness in Communication for Doctors in Training

Category: Training - Other

Date: April 18th 2023 9:30am until 12:00pm

Location: Zoom

 

Course ID: SW558

 

Whatever your role in the workplace, a clear and assertive communication style will prevent misunderstandings and ensure that your message is heard. This workshop, most suitable for those looking to increase their personal effectiveness, will help participants to adopt a professional and assertive approach to communications. It provides tools and techniques to help adapt your style to suit the audience.

 

KEY COURSE ELEMENTS

Understanding Assertiveness

  • Defining assertive communication and the key ingredients
  • Assessing when assertiveness is required and potential barriers

Expressing yourself assertively

  • Recognising that all parties, including you, have the right to be considered and understood
  • Using language, tone and techniques to ensure that your view is heard

Understanding body language

  • Identifying the clues that tell us what the speaker really means and feels

Using the appropriate communication style

  • Adapting your style to suit the situation, message and audience

Highlighting intentions

  • Removing ambiguity and ensuring that the message you want delivered is the one that is heard

 

PARTICIPANTS WILL BE ABLE TO

  • Fully understand the audience to provide context for communication
  • Use the most appropriate communication style to secure commitment
  • Express themselves assertively
  • Utilise active listening skills to ensure they understand what the speaker is really saying
  • Position their own communication for maximum impact
  • Use their knowledge of body language to read sub-texts and gain a more accurate impression of what the speaker is feeling

 


Booking for these courses will be through MaxCourse, our online booking system. 

Information about how to use MaxCourse can be found on our website. 

Please email FacultyDevelopment.SW@hee.nhs.uk with any questions, before and on the day.