Managing Difficult Conversations
Category: Master Class - Other
Date: May 23rd 2022 9:00am until 4:30pm
Location: Zoom
Managing Difficult Conversations
A series of study events available for
HoS, DME, Deputy Deans, TPD’s and Senior Medical Educators
Delivered over Zoom – please ensure you have the latest version installed on your desktop or smartphone!
Cohort 4: Monday 23rd & Tuesday 24th May 2022
Provider: Ann Terry & Alistair Duns
Course ID: M0071
About the course:
●Understand what makes a conversation difficult and be able to prepare for it
● Recognise the importance of stress management before and during the interaction
● Identify the key components of a psychologically safe environment
● Utilise the skills of communication and listening to generate positive outcomes
● Describe strategies for handling difficult conversations